Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You will typically receive your order within 5-7 business days depending on custom efficiency when ordering from overseas.
Create your account during checkout or click the “my account” button in the navigation bar at the top
You can change your shipping address during checkout if different to your billing address. Or simply create a support ticket or send an email with your purchase reference to customer service specifying where you will like your order shipped to.
You will receive tracking information to your registered email once you have completed your order. You can also see the status of your order in the “my account” section once completing your order.
Only if you opt in to save credit card information or subscribe to a regular product order will we securely store your credit card information.
Yes, all eligible taxes will be included in the invoice you receive.
Yes, we offer international shipping.
Yes, all items purchased at once will typically arrive in the same package, unless otherwise specified by you which will include an additional postage charge.
Usually yes, if you received a defected or wrong item, contact customer service with your reason for the swap and we will happily swap your item
If you need to swap an item
Returns and Exchanges
Return applications must be submitted within 2-3 days of receiving your item and must not be unsealed or defected in any way. Your item will then be inspected and you will be able to get credit against another product.
Open a support ticket and send the item back for a speedy exchange to the correct item.
Please take photo of the damaged item, open a support ticket and return the item for an exchange or refund.
Mansion House, High Street, Newnham, Forest of Dean, Gloucestershire, GL141BB, UK
Open a support ticket or, for a more rapid support service, reach out to the whatsapp support line.
Contact virtual assistance on whatasapp, open an urgent support ticket or call.
Complete order processing takes place within 48hrs of the order being submitted. Anytime after this is typically a case of returning the item.
Yes – please call or send an email with the product specification as well as shipping and billing address.